FAQs
What product do we sell?
We offer a variety of African groceries, Meals & Snacks, Kitchen & Lifestyle, print-on-Demand Apparel and Subscription Box.
How do I place an order?
You can place an order directly on our website. Simply browse through our products, add items to your cart, and proceed to checkout.
Do we have a physical store?
No, we operate exclusively online. This allows us to offer a wider range of products while keeping costs affordable for our customers.
Where are we locate?
We are online-based store operating in Texas, USA.
Maudhui yanayoweza kukunjwa
Do we offer nationwide delivery?
Yes! We ship to all states within U.S.A using trusted delivery services.
How can I contact customer support?
You can reach us via email at sales@makeishop.us or through our social media pages; IG: @MakeIShop, Facebook: MakeISHOP
Can I suggest a product for you to restock?
absolutely! We love hearing from our customers. If there is a product you'd like us to carry, let us know via email or social media.
Do you offer bulk or wholesale purchases?
Yes! If you're interested in bulk purchases, please contact us for special pricing and availability.
Contact Us
Shipping & Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We cannot accept returns on perishable or food items, primarily for safety and hygiene reasons.
To start a return, you can contact us at sales@makeishop.us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@makeishop.us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@makeishop.us.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a tracking link. You can use this link to check the real-time status of your order.